General

1. What is Vottary? Vottary is a handloom-based e-commerce brand based in Udaipur, India. We specialize in offering high-quality, handcrafted apparel, handbags, trunks, footwear, and accessories made from rare-authentic fabrics sourced from skilled artisans in Odisha. Our mission is to revive the fast-depleting traditional arts of India.

2. Where are Vottary products made? All Vottary products are handcrafted by skilled artisans in Udaipur, using authentic, rare fabrics from Odisha. The finished products are carefully crafted to ensure quality and uniqueness.

Ordering

3. How do I place an order? You can place an order by browsing our website, selecting your desired items, adding them to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.

4. Can I modify or cancel my order? If you need to modify or cancel your order, please contact our customer service team immediately at [email] or [phone number]. We will do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

Shipping

5. What are the shipping options? We offer standard and express shipping options. Shipping charges and delivery times vary based on your location and will be calculated at checkout.

6. Do you ship internationally? Yes, we ship to select international locations. If your location is not listed, please contact our customer service team for more information.

7. How can I track my order? Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your order on our website or the carrier's website.

Payment

8. What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express), net banking, UPI (Unified Payments Interface).

9. Is my payment information secure? Yes, all transactions on Vottary are secured and encrypted to protect your payment information. We use industry-standard SSL (Secure Socket Layer) encryption to ensure your data is safe.

Returns and Exchanges

10. What is your return policy? We accept returns within 15 days of delivery for items that are unused, unwashed, and in their original condition with tags attached. Sale items and customized orders are not eligible for return.

11. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team at [email] with your order number and reason for return or exchange. We will provide you with further instructions.

12. Who pays for return shipping? Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Products

13. How do I know what size to order? We provide a detailed size guide on each product page to help you choose the right size. If you have any questions about sizing, please contact our customer service team.

14. Are the colors of the products accurate? We strive to display the colors of our products as accurately as possible. However, due to differences in monitor settings, the colors you see on your screen may vary slightly from the actual product.

15. How do I care for my Vottary garments and accessories? Care instructions are provided on the product page and the garment's label. Generally, we recommend hand washing or gentle machine washing in cold water and avoiding direct sunlight to maintain the fabric's quality and color.

Contact Us

16. How can I contact Vottary? You can reach our customer service team at [email] or [phone number]. We are available [business hours] and are happy to assist you with any questions or concerns.

17. Do you have a physical store? Currently, Vottary operates exclusively online. However, we participate in various pop-up events and exhibitions. Stay updated by following us on social media or subscribing to our newsletter.

18. How can I stay updated on new products and promotions? Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive promotions, and more.