Returns Policy

Eligibility for Returns:

• Time Frame: We accept returns within 15 days of delivery. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
• Condition of Items: Items must be unused, unwashed, and in their original condition with all tags attached to be eligible for a return. We do not accept returns for items that show signs of wear, alterations, or damage.

Non-Returnable Items:

• Sale Items: Sale items are not eligible for return.
• Customized Orders: Customized or personalized orders cannot be returned.
• Gift Cards: Gift cards are non-returnable and non-refundable.

Return Process:

• Initiate a Return: To start a return, please contact our customer service team at [email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds:

• Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Processing Time: If your return is approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment.
• Late or Missing Refunds: If you haven’t received your refund after the expected processing time, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact our customer service team.

Exchange Policy

Eligibility for Exchanges:

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us immediately.
• Incorrect Items: If you receive an incorrect item, please contact us to arrange for a replacement.

Exchange Process:

• Initiate an Exchange: To initiate an exchange, please contact our customer service team at [email] with your order number and details about the product issue. We will provide you with further instructions.
• Shipping for Exchanges: If the exchange is due to a defective, damaged, or incorrect item, we will cover the shipping costs. For other exchanges, customers are responsible for the shipping costs.

Exchange Time Frame:

• Processing Time: Once we receive your returned item for exchange, we will inspect it and process the exchange within 5-7 business days. We will notify you once your replacement item has been shipped.

Contact Us:

If you have any questions or concerns about our returns and exchange policies, please do not hesitate to contact our customer service team at [email] or [phone number]. We are here to assist you and ensure your shopping experience with Vottary is seamless and satisfying.