Shipping Policy

Domestic Shipping (Within India):

• Order Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Standard delivery usually takes 5-7 business days from the date of dispatch.
• Shipment Tracking: Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your order.
• Shipping Locations: We currently ship to all states and union territories within India.

International Shipping:

• Order Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by destination and typically range from 10-15 business days from the date of dispatch.
• Customs, Duties, and Taxes: Vottary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Shipment Tracking: Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your order.
• Shipping Locations: We currently ship to select international locations. If your location is not listed, please contact our customer service team for more information.

Delivery Issues:

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team within 48 hours of receiving the damaged goods or the expected delivery date for lost packages. We will work with you to resolve the issue promptly.
• Incorrect Shipping Address: If you provide an incorrect shipping address, please contact us immediately. We will do our best to assist you, but we cannot be held responsible for shipments delivered to an incorrect address provided by the customer.

Payment Policy

Payment Methods:

• Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. Your card will be charged at the time of order placement.
• Net Banking: Customers can choose to pay using net banking services provided by leading banks in India.
• UPI (Unified Payments Interface): Payments can be made through UPI using popular apps like Google Pay, PhonePe, and Paytm.

Payment Security:

• Secure Transactions: All transactions on Vottary are secured and encrypted to protect your payment information. We use industry-standard SSL (Secure Socket Layer) encryption to ensure your data is safe.
• Privacy: We respect your privacy and ensure that your payment details are kept confidential. We do not store your credit card information on our servers.

Billing:

• Order Confirmation: Once your payment is successful, you will receive an order confirmation email with the details of your purchase.
• Invoice: An invoice will be emailed to you after your order is confirmed. If you need a hard copy of the invoice, please contact our customer service team.

Payment Issues:

• Payment Failure: If your payment fails, please check your payment details and try again. If the problem persists, contact your bank or payment provider for assistance.
• Disputed Charges: If you notice any unauthorized charges on your account, please contact our customer service team immediately. We will work with you to resolve the issue.

Contact Us:

If you have any questions or concerns about our shipping and payment policies, please do not hesitate to contact our customer service team at [email] or [phone number]. We are here to assist you and ensure your shopping experience with Vottary is seamless and satisfying.